Guy Mancuso
Administrator, Instructor
Sorry guys ABSOLUTELY NO EXCUSES. Bottom line if you sell it to customers regardless of any vendors issues you are responsible for it. Which means testing all parts thoroughly before implementing them into final production and on the streets. And yes i worked in the aerospace industry for 16 years and we are talking real lives there. You simply can't keep throwing Leica a bone on every product they put out the door and still has some nagging issue and say it is okay. That does NOT help them make better product when you say it's okay we will buy it anyway. That attitude does not help this industry or any industry for that matter. Having customers worrying about if there sensor is going to crack now, do you really think that is a good thing for customer satisfaction. Sorry I would not be blaming Dalsa if my Phase sensor broke, I would be right up side someones arch at Phase. This is OUR money. Would you just let 100 dollar mistake in your banks favor happen without saying something. Than wait 10 days for it to be put back.