Hasselblad Closes NJ Office

[jecxz]

Hasselblad is closing its NJ Service Office

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www.hasselbladdigitalforum.com

Over the years I have received excellent service from Hasselblad. The most recent, perhaps 2 years ago, my HC100 was rapidly repaired and shipped back. Hasselblad NJ has supported my equipment issues numerous times. I hope their service does not take a hit with this decision.

I have always said Hasselblad is a boutique company, not a bad thing; I have written about my experiences with them here:

Hasselblad

Years ago, back in the film days, I worked with a Canon brand camera. Then came the digital revolution and many photographers upgraded from film to 8 or 12 megapixel cameras. I did not need digital; I needed to upgrade my artwork.In 2005 I visited my local camera dealer to discuss upgrade...

www.derekjecxz.com

Kind regards,
Derek

 

[PapaJoe]

You're correct, Derek. I posted the message to the other forum. The message from Hasselblad was in regards to the repair of an XCD lens that I had shipped to NJ for service:

I wanted to inform you that the Hasselblad service office in New Jersey is closing. The office will relocate to California. Your equipment will be shipped to the California location for repair. Please be aware that the new office will open at the end of the month, so there will be a delay with your repair. Sorry for the inconvenience.

Thanks

Anthony McCall
Hasselblad Technical Support Representative
Hasselblad Inc. | 11 Commerce Dr. Suite 210 Cranford, NJ 07016, USA
phone 800-367-6434 x305 | [email protected]

Like you, I have received excellent service from the NJ service office. Unfortunately, the original X1D camera (circa 2017) was fraught with bugs and parts that failed, so my camera(s) went back several times. The service was always fast and the service staff was always courteous. I can only hope that this relocation doesn't result in a degradation in service quality or response time. We'll know soon enough.

Papa Joe

 

[BFD]

Nice. I just sent a lens there a month ago. It's been sitting a while with no update and I just asked the other day on status and they said the technician has been out sick—LOL.

 

[richardman]

Getting my 203FE and 907x back from them on Wednesday, with "eh?" on diagnosis - the CFV back drains the battery on the 203FE consistently within less than a day.

Anyway, I was also told that their 200 series technician retired last year. La sigh.

 

[Pieter 12]

Does anyone know where the Hasselblad service will be located in CA?

 

[SrMphoto]

Does anyone know where the Hasselblad service will be located in CA?

L.A. area.

 

[docholliday]

Probably in a sub-sub-basement closet at DJI's L.A. headquarters office!

 

[itsdoable]

Why all the negativity. They stayed in NJ until the last 200 series repair technician fully retired.


Haaselblad New Jersey



Hasselblad Los Angeles

(this post is tongue and cheek...

 

[Pieter 12]

Just got this announcement:

WE'RE MOVING TO A NEW LOCATION! HASSELBLAD INC. 201 S. VICTORY BLVD. BURBANK, CA 91502 USA Dear Customers, In order to improve our services, we are moving the US Hasselblad service center to a new location in Burbank, California, starting November 7, 2022. Please update your records with our new address. Due to this adjustment, our US repair service may experience temporary delays. We apologize for any inconvenience this may cause. To learn more about this change or to contact customer support, please e-mail us at [email protected] We expect to complete this move by the end of November 2022. Thank you for your patience and understanding.

 

[glaiben]

I queried US service about a new phone number this morning - response was that the new phone lines have not yet been set up. So, the number will change - suspect by the end of the month.

I also learned that "You will be working with a new service and support team in California." Seems not all [or any??] team members will be moving to California. Can't say that I blame them for what would be an expensive move. As a result, they will lose a bit of institutional knowledge.

...gregg

 

[FloatingLens]

I also learned that "You will be working with a new service and support team in California." Seems not all [or any??] team members will be moving to California. Can't say that I blame them for what would be an expensive move. As a result, they will lose a bit of institutional knowledge.

Anyway, that's awfully close to DJI's CA HQ, isn't it?