Parker_ > Are you using a fully charged Battery?
Dave Anderson > Yes
Dave Anderson > I first noticed when my f2.8 zoom lens would not autofocus; I looked inside the lens and saw the aperture stopped down
Dave Anderson > Same behavior with 3 different lenses
Parker_ > Are you using external lens with the Camera?
Dave Anderson > Please clarify; "external"?
Parker_ > I meant the lenses other then the built in lens.
Dave Anderson > This is a DSLR; there is no built-in lens.
Parker_ > I'm sorry for the confusion.
Parker_ > May I know the exact error message displayed?
Dave Anderson > Rear LCD displays "Camera Error". Top LCD displays "Err"
Parker_ > Are you able to access the menu of the Camera.
Dave Anderson > Yes, if I cycle power. Actually, the camera has already been sent to your Laredo Service Facilty via overnight. What I want to do here is find out if service can be expedited since I need it for two shoots, one on Sept. 25 and one on Sept. 26. I sent it in under event ID EXXXXXXXX
Parker_ > Please give me a moment while I get this information for you.
Dave Anderson > Thank You.
Dave Anderson > Camera should arrive in Laredo tomorrow.
Parker_ > This may take a while longer. Thanks for waiting
Dave Anderson > OK
Parker_ > Thanks for waiting, Dave.
Dave Anderson > No problem
Parker_ > I've checked with this event ID, the Camera has been repaired . It is ready for dispatching.
Dave Anderson > Please check the number again. I dropped it off for shipping less than an hour ago. You can't possibly have the camera yet. :banghead:
Parker_ > Okay, Dave.
Parker_ > Please stay online while I check this information for you.
Dave Anderson > OK
Parker_ > Thanks for waiting, Dave.
Parker_ > I've re checked it, I'm sorry for the confusion.
Dave Anderson > No Problem
Dave Anderson > What did you find when you re-checked it?
Parker_ > Once, the Camera reaches the Service Center, it will be serviced in 6 to 7 business working days.